Please read the Refund Policy for more information about our service.
At Prime Story Publishing, we value the trust our authors place in us. Our goal is to provide reliable publishing services with care and professionalism. However, we understand that circumstances may arise where you may request a refund. This policy explains how refunds work and the conditions under which they may be granted.
Refunds are considered under the following conditions:
Requests must be made within 14 days of purchase.
Refunds apply only if the service has not been fully completed, delivered, or used.
Once a project is in its advanced stages or fully delivered, refunds may not be available.
If you wish to request a refund, please email us at support@primestorypublishing.com. Include your order number, the service purchased, and the reason for your request. Our team will review your case and respond as quickly as possible.
If your refund is approved, it will be issued back to your original payment method within 7–10 business days.
If you do not see the refund after this period, please check with your bank or card provider. If you are still having issues, reach out to us for further assistance.
Prime Story Publishing reserves the right to make changes to this Refund Policy when necessary. Any updates will be posted on this page.
At Prime Story Publishing, we are committed to supporting authors every step of the way.
Challenge us to bring your vision to life—we're ready to create something extraordinary with you. Call us today to get started! 8774081249
Got questions about our services? Browse our FAQs for quick and helpful answers.
Just get in touch with us! From ideation to publication, our staff will help you every step of the way.
Indeed! You are still the sole owner, including the rights to royalties, distribution, and content.
We can help you write and publish your book in as little as one month, while timelines vary depending on the complexity of the project.
Of course! To the best end result, we offer expert editing, formatting, and illustration services.
Yes, we provide marketing and promotional techniques to increase the visibility and reach of your book.
Your book can be formatted by us for eBooks, print, and other digital publishing platforms.
Contact us by phone or email at any time; we are prepared to help you realize your book!
